mcp-freescout
Verified Safeby verygoodplugins
Overview
Manages FreeScout helpdesk tickets by fetching, analyzing, updating, searching, and drafting responses, leveraging AI-powered insights for customer support workflows.
Installation
npx @verygoodplugins/mcp-freescout@latestEnvironment Variables
- FREESCOUT_URL
- FREESCOUT_API_KEY
- FREESCOUT_DEFAULT_USER_ID
Security Notes
The server correctly uses environment variables for sensitive data like the FreeScout API key, avoiding hardcoded secrets. It implements robust retry logic for transient network failures and rate limiting. Input parsing for ticket IDs and URLs is handled with validation. The Markdown to HTML conversion function for draft replies includes HTML escaping to prevent XSS vulnerabilities, enhancing content security. No 'eval' or direct execution of arbitrary shell commands from user input was found.
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